WHAT TO EXPECT

STEP 1: MAKE YOUR APPOINTMENT

Click on the “Book an Appointment” link on our website. Thoroughly answer all questions for the highest quality service.

STEP 2: PLACE YOUR BAG(S) OUTSIDE

For your first appointment, use a standard kitchen garbage bag or personal bag(s)/laundry basket(s). Please have your bag(s) ready by 9AM. You will receive an automated text reminder.

STEP 3: LAUNDRY IS WEIGHED

I use a standard digital postal scale to weigh your laundry and charge to the nearest 10th of a pound, which will be reflected on your final invoice.

STEP 4: INVOICING

Once your order has been weighed, an invoice will be sent to you with the final weight, pictures (if requested), as well as any additional details pertinent to your order.

STEP 5: SORTING & WASHING

Your order is sorted, pockets are checked as well as tags for special fabrics. Towels are washed on warm, all other laundry is washed on cold. Gloves are used in the sorting process.

STEP 6: DRYING

Your order is dried according to the specifications on your order. Laundry is dried on medium, unless specified or gentle cycle, which will be dried on low.

STEP 7: FOLDING

Each item is thoughtfully folded and categorized by type.

*Does not apply to item-hanging requests.

STEP 8: PACKAGING

Recurring orders will be neatly placed in a standard bin or garment bag. One-time and short-term orders will be placed in a vacuum-sealed plastic bag or client-provided basket(s).

STEP 9: DELIVERY

Standard orders have a 2-day turnaround.. Orders will be placed where they were picked up. Friday orders will be returned on Monday.